Website Care Plan

Each website on our Website Care Plan includes premium hosting, security scans, security, monthly maintenance, email hosting, site backups, and an SSL Certificate.

While we highly recommend our Website Care Plan, it is by no means required.  

However, if you decide to decline our maintenance plan there’s a lot that can go wrong.

Here are the top reasons we recommend your site be hosted and managed by an experienced team:

• The site will not be optimized which leads to poor performance, slow loading times and a gradual loss of Google SEO rankings.
• The site’s tools, plugins, themes and WordPress itself will quickly go out of date which is the #1 leading cause of website hacks. It’s incredibly important to keep ALL your website tools and plugins up-to-date.
• You’ll have no backups or restore points so if the site gets hacked or breached, you could lose all your content, pages and Google ranking.
• Most importantly, you won’t have us as your trusted webmaster to assist you with quick updates, tweaks, website issues, etc. Often you’ll have to try getting a hold of your hosting company for any assistance.

Of course.  There is no additional cost if we built the site and you sign up within 3 months from the date the site launched.  If it has been more than 3 months then there is a $500 set-up fee.

In the unfortunate case this happens, let us know and we can fix it.

We’ll clean and restore the site for an initial cleanup fee of $500, though this could be more if the site has to be recreated from an old backup.

Once the site is clean and back to normal we would HIGHLY recommend that you enroll in our Website Care Plan immediately to make sure it remains clean and protected from malware and hackers.

We will take care of it immediately and of course there would be no cost to you.

While we can’t guarantee a site will never get hacked, if a site is properly maintained it is highly unlikely.  To date, we have never been hacked while maintaining a site.

No, the monthly update time does not roll over.

For the Great & Better plans, any time spent over the allotted time (Great = 1 hr & Better = 2 hrs) in a given month would be charged at the rates listed above.

For the Best plan – time is unlimited so there is nothing to roll over.

If your updates will require more time than the included support hours, no problem.  The hourly rate is shown for each plan above or you are able to a package of monthly hours here.

This would be decided on a case-by-case basis.

We may host the site, but there could be additional costs for updates & maintenance if your site uses themes and plugins that we have not used and the time spent making the updates takes significantly longer than it would using our tech stack.

Absolutely!  If you choose to have us host and maintain additional sites under your account, you’ll get a 20% discount (monthly or annual) for every site you add which will be active for as long as we host and maintain the sites.

There are no cancellation fees.  If you decide to change hosting all you have to do is let us know.  Once any outstanding invoices are paid you will be provided with the WordPress Admin login which allows for easy migration to any host of your choice.